Your entire support inbox, powered by AI agents
Email, SMS, WhatsApp, voice and webchat in one shared inbox. AI agents draft replies, automate actions, and learn from every conversation — so your team responds faster and handles more with less effort.
How Chatlane Works
A simple workflow that connects your channels, lets AI do the heavy lifting, and keeps your team in control.
Connect your channels
Plug in email, SMS, WhatsApp and phone numbers into one shared inbox with unified threads and smart routing.
AI understands every message
Chatlane analyzes text, screenshots, PDFs and contact history to understand the customer request in real time.
AI drafts replies & actions
Agents generate replies, update statuses, apply tags, merge contacts, trigger webhooks and more — all based on context.
Thank you for reaching out! I've checked your order status...
Your team approves or automates
Send AI-drafted replies instantly, or let agents handle routine questions end-to-end while humans focus on complex issues.
One inbox for every channel. AI that works on top.
Bring email, SMS, WhatsApp and phone into a single workspace — then add AI agents, automation and integrations as you're ready.
Inbox & Channels
- •Unified multi-channel inbox (Email, SMS, WhatsApp, Phone)
- •Threaded view across all channels
- •Smart routing and agent assignment
- •Contact profiles enriched with external data
- •Full message history, attachments, translations
Real Results For Your Support Team
Teams use Chatlane to respond faster, handle more conversations per agent, and keep customers happy around the clock — without scaling headcount at the same pace.
Faster first responses
AI-drafted replies and smart routing help your team reply in minutes instead of hours.
More conversations per agent
Agents focus on approvals and edge cases while Chatlane handles repetitive questions.
Coverage without extra headcount
AI agents stay online around the clock, so customers get answers even when your team is offline.
AI-assisted response accuracy
Context-aware agents use history, entities and documents to keep replies consistent and on-brand.
Example outcomes based on early adopter teams. Actual results will vary.
"Since rolling out Chatlane, our AI agents now handle the majority of routine inquiries. Our team spends far less time on repetitive tickets and far more time on conversations that actually move revenue and retention."
— Head of Customer Experience, Mid-Market SaaS Company
Pricing that scales with you
Unlimited inbox aggregation on every plan. Only AI agent runs are metered.
Free
Best for testing Chatlane
- 1 inbox · 3 channels
- Pre-built AI agents
- Unlimited team members
- Unlimited conversations
$0 ongoing
Sign up for free →Starter
Best for solo operators
- 3 inboxes · 15 channels
- Knowledge files (RAG)
- Custom agents · all AI modes
- All Channel Types
$0.10 / overage conversation
Start StarterStandard
Best for growing teams
- 5 inboxes · 50 channels
- Agent Actions & Integrations
- Message attachments in AI
- Up to 5 custom agents
$0.10 / overage conversation
Start StandardConversations are unlimited; only AI-handled threads count. Usage alerts at 80% / 100%. Need >2,500 AI conversations/month or annual billing? Contact sales.
Trusted by support teams who expect more from AI
See how teams use Chatlane's self-learning agents to reduce response times, cut manual work, and keep customers happy at scale.
"Chatlane's AI agents handle our complex technical support requests with precision. They understand our product deeply and can troubleshoot issues that used to require multiple back-and-forth emails. Response times dropped by 60%."
Sarah Mitchell
Head of Support at Cipher
"The self-learning feature is incredible. Our AI agents now handle multilingual support across 15 languages, learning from every conversation. Customer satisfaction scores have never been higher."
Marcus Chen
Customer Success Director at Translayte
"AI agents that understand legal documents and context have transformed our support. They can analyze complex translation requests and provide accurate responses instantly, reducing our response time by 70%."
James Al-Rashid
Operations Manager at LegalTranslator
Ready to see what AI agents can do for your support team?
Launch Chatlane in minutes, connect your inboxes, and let AI handle the repetitive work while your team focuses on conversations that matter.
No long setup, no code required. Start free, scale as you grow.
Frequently Asked Questions
Have questions? We've got answers.
Still unsure? Sign Up for Free and see it in action.
Built for teams who care about every reply
Order status, returns, and pre-sales — answered in seconds
AI agents pull live order data, draft replies on-brand, and handle the routine so your team can sell.
Account questions resolved without ever leaving the inbox
Pull plan, usage and billing context automatically; let agents answer common questions end-to-end.
Bookings, reschedules and reminders, fully automated
Customers self-serve through chat or SMS; your calendar stays full without a single dropped thread.
Triage claims and capture details before a human even looks
Agents collect policy numbers, dates, photos and descriptions before routing to the right adjuster.
Stop drowning in tabs. Start replying like the team you wanted to be.
Free plan, no credit card. Connect your first channel in under five minutes.