AI-POWERED SUPPORT INBOX
Your entire support inbox, powered by AI agents
Chatlane centralises email, SMS, WhatsApp and calls into one shared inbox. AI agents draft replies, automate actions, and learn from every conversation — helping your team respond faster and handle more with less effort.
Teams using Chatlane reply up to 70% faster and keep every channel in one place.
Sarah Chen
Order Status
Hi! Can you check the status of my order #12345? I placed it 3 days ago.
5 min ago
Let me look that up for you right away!
4 min ago
I've retrieved your order details from our system. Here's the current status:
Order: #12345
Items: 1x Premium Jacket (Large)
Shipped: 2 days ago
Delivery: Tomorrow by 5 PM
Tracking: TRK-789456123
3 min ago
Great! Can you send me the tracking link?
2 min ago
Absolutely! Here's your tracking information:
Order #12345 Status
Status: In Transit
Shipped: 2 days ago
Estimated Delivery: Tomorrow by 5 PM
Tracking: TRK-789456123
Carrier: FedEx Express
Track your package: fedex.com/track/TRK-789456123
Draft ready
How Chatlane Works
A simple workflow that connects your channels, lets AI do the heavy lifting, and keeps your team in control.
Connect your channels
Plug in email, SMS, WhatsApp and phone numbers into one shared inbox with unified threads and smart routing.
AI understands every message
Chatlane analyzes text, screenshots, PDFs and contact history to understand the customer request in real time.
AI drafts replies & actions
Agents generate replies, update statuses, apply tags, merge contacts, trigger webhooks and more — all based on context.
Thank you for reaching out! I've checked your order status...
Your team approves or automates
Send AI-drafted replies instantly, or let agents handle routine questions end-to-end while humans focus on complex issues.
Explore Chatlane's Core Capabilities
AI-powered tools that centralise communication, automate workflows, and give your team superpowers.
AI Agents
- •Auto-draft replies based on full conversation context
- •Execute real actions: statuses, tags, contact updates, webhooks
- •Self-learning FAQ engine that improves over time
- •Understand screenshots and PDFs up to 32MB
- •Multi-step reasoning for complex support tasks
Real Results For Your Support Team
Teams use Chatlane to respond faster, handle more conversations per agent, and keep customers happy around the clock — without scaling headcount at the same pace.
Faster first responses
AI-drafted replies and smart routing help your team reply in minutes instead of hours.
More conversations per agent
Agents focus on approvals and edge cases while Chatlane handles repetitive questions.
Coverage without extra headcount
AI agents stay online around the clock, so customers get answers even when your team is offline.
AI-assisted response accuracy
Context-aware agents use history, entities and documents to keep replies consistent and on-brand.
Example outcomes based on early adopter teams. Actual results will vary.
"Since rolling out Chatlane, our AI agents now handle the majority of routine inquiries. Our team spends far less time on repetitive tickets and far more time on conversations that actually move revenue and retention."
— Head of Customer Experience, Mid-Market SaaS Company
Pricing that scales with you
Start free, upgrade as you grow. Simple plans, powerful features.
Free
Get started with AI basics.
- 1 Team
- 1 Inbox
- Unlimited Team Members
- Unlimited Conversations & Messages
- Connect Your Own Channels (Email, WhatsApp, SMS)
- Standard AI Model
- 200 AI Conversations/Month
- Includes 3 Pre-configured Agents (Summarizer, FAQ, Translator - Manual Trigger Only)
- Basic AI Agent Configuration (Instructions & Knowledge Files)
- Manual Tagging & Assignment
- ChatLane Branding Present
Standard
AI-powered support made simple.
Everything in Free, plus:
- Up to 5 Inboxes
- Includes 3 Defaults + Up to 2 Custom AI Agents
- Self-Learning AI Agents (Auto-Generate & Update FAQ Knowledge)
- Premium AI Model
- 500 AI Conversations/Month
- AI Agent Actions (Note, Draft, Send + Basic Function Calling)
- Advanced AI Configuration (Response Delays, Context Control, Tag Filtering)
- File & Image Input for AI (PNG, JPEG, WebP, GIF, PDF up to 32MB)
- Basic Reporting & Usage Stats
- No ChatLane Branding
- API Access (Conversations, Messages, Contacts, Entities - Coming Soon)
- Overages: $5 per 100 extra AI convos
Premium
Scale with advanced AI & automation.
Everything in Standard, plus:
- Unlimited Inboxes
- Unlimited Custom AI Agents + Advanced Self-Learning
- 1000 AI Conversations/Month (Premium AI Model)
- Full Function Calling (Internal Actions + External Webhooks)
- Advanced AI Agent Helper (Natural Language Agent Creation)
- Per-Inbox Agent Customization & Multi-Turn Conversations
- Advanced Workflows (Triggers, AI Checks)
- Custom Reporting & Analytics
- Priority Support
- Integrations (CRM, Helpdesk - Coming Soon)
- Overages: $5 per 100 extra AI convos
Optional auto-top-up or manual purchase of conversation packs available.
Trusted by support teams who expect more from AI
See how teams use Chatlane's self-learning agents to reduce response times, cut manual work, and keep customers happy at scale.
"Chatlane's AI agents handle our complex technical support requests with precision. They understand our product deeply and can troubleshoot issues that used to require multiple back-and-forth emails. Response times dropped by 60%."
Sarah Mitchell
Head of Support at Cipher
"The self-learning feature is incredible. Our AI agents now handle multilingual support across 15 languages, learning from every conversation. Customer satisfaction scores have never been higher."
Marcus Chen
Customer Success Director at Translayte
"AI agents that understand legal documents and context have transformed our support. They can analyze complex translation requests and provide accurate responses instantly, reducing our response time by 70%."
James Al-Rashid
Operations Manager at LegalTranslator
Ready to see what AI agents can do for your support team?
Launch Chatlane in minutes, connect your inboxes, and let AI handle the repetitive work while your team focuses on conversations that matter.
No long setup, no code required. Start free, scale as you grow.
Frequently Asked Questions
Have questions? We've got answers.
Still unsure? Book a demo and see it in action.